OPERATIONAL EXCELLENCE TEAM LEADER
Company: Brookshire Grocery
Location: Celina
Posted on: October 23, 2024
Job Description:
Brookshire Grocery Company (BGC) is a family business based in
Tyler, Texas, and currently operates more than 209 stores in four
states - Texas, Louisiana, Arkansas, and Oklahoma - with three
distribution centers and a corporate office. BGC prides itself on
offering its partners one of the most comprehensive benefits
packages in the industry which includes medical, prescription drug,
vision, dental, paid time off, stock ownership, a 401k retirement
plan, incentive plans, employee discounts, educational
scholarships, and access to BGC's 205-acre outdoor recreation
area.
Job Summary
Responsible for executing various store operation standards and
procedures to maintain quality of product, food and physical
safety, and inventory stock levels. Executes merchandising plans,
indirectly manages achievement of store sales and profits using
acceptable business practices and promotes customer service.
Essential Duties and Responsibilities
- Works in conjunction with upper management to train and develop
partners, schedule, plan, assign, and direct work.
- Supports upper management with the review of historical data
regarding sales, ads and promotions. Co-manages inventory using
item management processes to ensure satisfactory in-stock levels.
May review profit and loss, sales, shrink, and labor data with
upper management.
- Indirectly responsible for maintaining and improving sales
performance, cash flow, public relations, product quality, and work
standards.
- Frequently required to open/close the store. Ensures the store
is presentable for the customer shopping experience; makes certain
adequate staff is available; ensures safety, responsiveness, and
fiscal management of cash and monetary assets.
- Follows quality control and food safety standards throughout
multiple departments and ensures dated products are stocked and
rotated properly.
- Maintains clean, safe and sanitary working and shopping
environment by adhering to Company safety procedures.
- Carries out initiatives and strategies for loss prevention and
shrink reduction are being implemented.
- Actively participates in and ensures the execution of effective
merchandising plans to increase sales through displays, store
layouts, and category management promotions.
- Displays exemplary customer service and acts as a role model
for partners; enforces customer engagement standards by greeting
customers, answering questions, and responding to customer
complaints. Knowledge, Skills and Abilities
- Intermediate knowledge of retail grocery store operations.
- Intermediate knowledge of WFM (Workforce Management).
- Basic understanding of cash register, Company checkout
policies, and procedures.
- Basic knowledge and compliance of state laws regarding the sale
of alcohol, tobacco, and lottery, as applicable.
- Basic knowledge of anti-money laundering and other government
regulations relating to monetary transactions.
- Basic knowledge of on-site fuel station procedures, if
applicable.
- Basic knowledge of SAP for reporting purposes.
- Ability to lead and motivate others.
- Ability to effectively communicate in written and verbal
form.
- Ability to remain professional and courteous with
customers.
- Ability to organize, prioritize, and manage time.
- Ability to carry out short-term strategic objectives aligned
with Company initiatives.
- Ability to multi-task and work in a fast-paced
environment.
- Ability to evaluate partner performance and make corrections as
needed.
- Ability to maintain confidentiality regarding sensitive
information.
- Ability to learn new technology systems, methods and
processes.
- Ability to perform basic Microsoft Office functions.
- Ability to safely work with sharp objects such as knives, box
cutters, etc.
- Ability to operate manual or electric pallet jack.
- Ability to work flexible schedules including nights, weekends
and holidays. Education, Experience, and Qualifications
- Minimum 18 years of age required.
- Partners must be 21 years of age or older to drive for Company
business in accordance with the BGC Business Driver Policy.
- High School diploma or GED and two or more years of related
experience; or an equivalent combination of experience and/or
higher education required.
- Health Insurance Portability and Accountability Act (HIPAA)
certification required.
- Manager Food Safety certification required.
- AML certification required.
- TABC/LACT certification required where applicable.
- Fuel Operator C Training required where applicable. Physical
Demands
- Continuously required to use close vision, distance vision,
depth perception or the ability to focus.
- Continuously required to stand or walk.
- Continuously required to talk and hear.
- Frequently required to use hands for reaching, touching or
handling.
- Frequently required to use fine finger movements (ex. sorting
and typing).
- Frequently required to bend, kneel or squat.
- Frequently required to push, pull, maneuver or lift objects up
to 40 lbs.
- Occasionally required to push, pull, maneuver or lift objects
up to 75 lbs.
- Attendance at work is required. Work Context and Environment
- Work is generally performed in a retail store.
- Occasionally exposed to outside temperatures and weather.
- Occasionally exposed to extreme cold conditions
(non-weather).
- Occasionally exposed to extreme heat conditions
(non-weather).
- Occasionally exposed to wet, slippery or damp conditions.
- Occasionally exposed to cleaning agents.
- Quiet to moderate noise level.
Brookshire Grocery Company strives to provide a safe, drug free and
alcohol-free environment for its partners and guests. The Company
is an Equal Opportunity Employer and makes employment decisions
without regard to race, color, religion, sex (including pregnancy,
gender identity and sexual orientation), national origin, age (40
or older), disability, genetic information or military status and
any other trait protected by law.
Keywords: Brookshire Grocery, Cedar Hill , OPERATIONAL EXCELLENCE TEAM LEADER, Hospitality & Tourism , Celina, Texas
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